JOB DESCRIPTION
Responsibilities: Our client, located in Los Angeles, California, is seeking an IT Manager to support call center and network needs. This individual would be responsible for everything from PBX & Dialer systems, server administration, desktop support and project management.
Main Duties:
Will support two locations and 30+ users
Support fast paced sales team including automated dialer, SIP phones, and integration to CRM Provide PC troubleshooting, repairs, upgrades and new PC delivery
Strive to increase efficiency and performance and to seek further career opportunities and growth
Support a call center operation using Soundpoint 501 / Polycom 5.1 phone system
Kforce Inc. (Nasdaq:KFRC) is a professional staffing and solutions firm providing flexible and permanent staffing solutions in the skill areas of technology, finance & accounting, clinical research and healthcare. Backed by approximately our associates and consultants on assignment, Kforce is committed to "Great People = Great Results" for our valued clients and candidates. Kforce operates with 65 offices located throughout the United States and two offices in the Philippines.
Job Ref#: 2312~WQG~1181917T1~99
JOB REQUIREMENTS
IT Manager Qualifications:
3-4 years experience in LAN/ WAN management
Knowledge of TCP/ IP, DNS, FTP, DHCP, VLAN, QOS and Subnetting
Experience with VOIP & SIP systems using Asterik & FreePBX
Experience in Windows Server Active Directory Domain with Win7 Enterprise Clients
Experience in router & firewall configuration such as Cisco PIX and ASA devices
Knowledge of virtualization preferably using VMWare ESXi
Knowledge and experience supporting a hosted server environment, networks and enterprise mail including edits to DNS, Subdomains and host records
Ability to translate management needs into projects to improve efficiency and to fulfill these projects within deadlines
Ability to manage projects and constant technical support issues concurrently
Ability to document all aspects of IT processes and systems a must
Ability to learn and find solutions
Strong initiative and follow through
Some project management experience