Job Description
Job Classification: Contract
The successful candidate will provide superior customer service over the phone and will provide work as a team with one shared mission, quality! They will also provide support to newly hired customer service representatives to ensure they successfully transition to their teams. The ideal candidate is committed to excellence and has a strong desire to progress through the organization.
RESPONSIBILITIES:
- Take & track inbound customer calls
- Multi Task utilizing a variety of tools on a single call to resolve customer concerns and issues
- Serve as resource for other CSRs for general customer service questions through participation in team chat, and participating in team meetings
- Provide additional floor support for new hires
- Adhere to schedule, flexible to working various schedules based on business needs
QUALIFICATIONS:
- Exceptional customer service and interpersonal skills, consistently drives positive customer experiences in a non-scripted environment
- Record of strong performance
- Receptive to and able to appropriately incorporate feedback to continuously improve
- Understanding of and ability to articulate call center expectations/objectives
- Strong oral/written communications skills
- Must be poised, with a demonstrated ability to navigate challenging customers, high volume and rapid change
- Strong computer application skills including MS Windows, MS Word, MS Communicator, MS Outlook, and knowledge of such devices as Xbox 360, Playstation 3, and the Wii
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
CUSTOMER SERVICE REPRESENTATIVE
Job Description
Job Classification: Contract
The successful candidate will provide superior customer service over the phone and will provide work as a team with one shared mission, quality! They will also provide support to newly hired customer service representatives to ensure they successfully transition to their teams. The ideal candidate is committed to excellence and has a strong desire to progress through the organization.
RESPONSIBILITIES:
- Take & track inbound customer calls
- Multi Task utilizing a variety of tools on a single call to resolve customer concerns and issues
- Serve as resource for other CSRs for general customer service questions through participation in team chat, and participating in team meetings
- Provide additional floor support for new hires
- Adhere to schedule, flexible to working various schedules based on business needs
QUALIFICATIONS:
- Exceptional customer service and interpersonal skills, consistently drives positive customer experiences in a non-scripted environment
- Record of strong performance
- Receptive to and able to appropriately incorporate feedback to continuously improve
- Understanding of and ability to articulate call center expectations/objectives
- Strong oral/written communications skills
- Must be poised, with a demonstrated ability to navigate challenging customers, high volume and rapid change
- Strong computer application skills including MS Windows, MS Word, MS Communicator, MS Outlook, and knowledge of such devices as Xbox 360, Playstation 3, and the Wii
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.